Privacy Policy

We collect information you provide directly to us when you make an enquiry, booking request, or contact us through our website or office. This may include your name, email address, phone number, passport details, nationality, travel dates, and payment information required to complete bookings. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This helps us improve our services and website experience.

We use the information we collect to: • Process and confirm your travel bookings (flights, hotels, tours, visa applications) • Communicate with you regarding your enquiries and reservations • Send booking confirmations, itineraries, and travel documents • Provide customer support before, during, and after your trip • Comply with legal obligations, including airline reporting and visa processing requirements • Improve our website and services based on usage patterns • Send occasional travel offers and updates, if you have opted in to receive these

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where necessary to fulfil your booking or as required by law. We may share your information with: • Airlines, hotels, and tour operators to process your bookings • Jordan Tourism Board and government authorities for visa and entry requirements • Payment processors to handle secure transactions • Legal authorities when required by applicable law All third parties we work with are required to handle your information securely and in accordance with applicable data protection laws.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption for data transmission, and sensitive booking information is stored securely. While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a secure connection when submitting personal details online.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory obligations (such as financial record-keeping requirements), and resolve any disputes that may arise. Booking records are typically retained for a minimum of seven (7) years in accordance with Jordanian commercial law. You may request deletion of your data where no legal obligation requires us to retain it.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your personal data (subject to legal obligations) • Withdraw consent for marketing communications at any time • Lodge a complaint with a relevant data protection authority To exercise any of these rights, please contact us at info@fts.travel or write to us at 143 Wasfi Tell Street, Amman, Jordan.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how visitors use our site. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. We use cookies for session management, analytics, and to remember your search preferences.

Our website may contain links to third-party websites, including airline portals, hotel booking platforms, and travel resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: First Ticket Store (FTS) 143 Wasfi Tell Street, PO Box 3376 Amman, JO 11953, Jordan Phone: +962 6 553 3883 Email: info@fts.travel Website: www.fts.travel